Sound you Familiar? – Call BBB
You go down to the local home improvement store to buy a new electric screwdriver and the sales man tells you that it’s the best you can find and offer you a money-back guarantee for 3 months just to buy it. When the screwdriver brakes down in a month later, you take the faulty screwdriver back and ask for a refund. The salesman says that there is no guarantee and you must have heard him wrong. The store doesn’t offer money-back guarantees. Then you should call the Better Business Bureau (BBB) and file a complaint for this local store.
The Results that BBB Achieved are Really Amazing
40% of Americans says that they would call Better Business Bureau when they have a major problem with some purchase or local service complaint. As the matter of fact more people use the BBBs than the official government agencies, such as Federal Trade Commission.
Better Business Bureaus keep tabs on the reliability of businesses and charities. Customers can consult BBB dependability reports. Now it’s possible and online, nearly 50 million times an year these reports have been viewed. And more than a million American and Canadian customers file complaints through their local BBBs every year to get some support when things didn’t go quite right in a goods or services such as the story with the screwdriver.
A Bit of History
The Better Business Bureau more known as BBB started in 1912, It is a corporation consisting of several private business franchises of local BBB organizations based in Canada and United States which work through their parent corporation. The Better Business Bureau, invites businesses to become paying members. In return, the BBBs allow their member businesses the use of their logo, mediation services, and access to the full information about the company. The BBB’s main goal is to collect information on business dependability, inform the public to frauds against clients and businesses and give an information on ethical business practices. It is a mutually trusted connection between customers and businesses.
What is BBB Accredited Business?
When one company is accredited by Better Business Bureau, it means that BBB has determined that this company fits the BBB accreditation standards. These standards include a commitment to make a good faith effort to resolve any product or service complaints. The Businesses pay a fee for accreditation, monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by Better Business Bureau. The companies are under no obligation to request accreditation, and some businesses are not accredited because they haven’t request the BBB accreditation.