Shopping Safety – Protect Yourself From Cheaters

Sep 28
2011

One of the easiest ways to buy anything you need  today is the online shopping method. It is fast and cheap, and easy as a game. There is only one big disadvantage it is still risky. Well it’s better than it was a couple of years ago. But even now you could find yourself with stolen identity or  a credit card fraud. I  advice all people who are victims of online frauds to write  rip off reports to inform the other users for incorrect websites or services. I am a keen online shopper for years and now I buy almost anything I need online. So I wrote a couple of online shopping tips which could be  pretty useful for these who just start with the online shopping.

Use Credit card instead Debit

I aware that a lot of people have this problem with the self control. But if you are able to do that this is the better option for you, cause the credit cards has special protection against identity theft and frauds. If you use a debit card online and someone access your details he can use it and in most of the cases you wouldn’t  understand.

More about the Disposable cards

If you have a shopping problem and a credit card is not a good choice for you. There is even better than that. The Disposable cards are like gift cards, you add the amount you’ll need and it’s good untill you have money in. When it’s empty you can add more or just buy another one from American Express or Visa.

The website Security is extremely important.

In the web there are a lot of shopping websites, which offers really good prices and a wide variety of products. But there is and another option the should have to be secure. One website is secure when its URL begins with HTTPS:// , and not just with HTTP:// as usual. They also have a lock icon in the right-low corner of your screen.

Shopping from Public Computer = NO

Don’t even think about that. It is the most seasy way a lot of people to get access to your billings and personal information. Do this only from home where you know the people who have access to your PC. Options like  libraries, cyber cafes, or even at work are extremely BAD idea.

Improve Your Website for Better Local Business Results

Sep 06
2011

For many local businesses it’s hard to find the right way to promote themselves. Today the traditional promo methods such as Yellow Pages and the local newspapers’ ads don’t give the results they used to give 10  years ago. But these are already old news. We all know that if we want to beat the competition, we should be online.

Locals BusinessToday it’s not enough only to be online with a simple “visit card” website. You have to be useful for your customers, with a plenty of information for your products or services.

Your website should have a mobile version because most of your customers already use their smartphones to browse it.

The office address and phone number aren’t enough. In your website you have to offer an interactive customer service options. Staff like customer service live chat, Free estimation contact form, Skype profile, can lead your local business one step up the other.

Get into the E-Commerce. If you offer products, you should definitely  include the online shopping option to your website. These days more and more people shop online because it is faster, cheaper and easier.

Run your official business blog. You can increase the trust of your customers in your Company Brand,  by giving regularly professional tips in your sphere. When you show people that you are an expert in your field, you give them the confidence to choose your company.

How to Choose the Best Local Contractor for You

Aug 20
2011

remodeling contractorRemodeling your home is not an easy job. You have to plan very carefully every part of it.  When it is a big project it is  almost impossible to organize everything.  Fortunately there is a contractor for everything you’ll need and it is great relief to know that. You can even hire a general contractor who will  manage the whole process. From the planning and performance till the cleaning after the job was finished.

But for excellent results you’ll need a reliable contractor who can count on. It is not enough just to call some local 411 service and hire the closest or the cheapest one. This is a person who you’ll invite into your home and assign him a project, which is very important.

Here are some “Headache” saving tips from me.

  • Check the Insurance and Licenses

First you have to check that the remodeling contractor
you choose is bonded, licensed, and insured. Your contractors should be able to  provide copies of their licenses, and you could check these licenses with  the proper state agencies.

Note:”Proper licensing and insurance doesn’t guarantee that your project
will be completed to your satisfaction, but it’s important part”

  • Quick  E-research

This is really effective way to find out what actually people think about the chosen contractor. Because on paper everything  could be fine but actually – not exactly. You could just write in google “Company Name complaints” and you’ll see all of the unhappy customers. Websites like rip off report are made exactly for this kind of clients.
Note: “Be aware that some of the complaints could be written by the competitors”

  • Ask your neighbors

This is one excellent way to choose easily and fast. who made a remodeling soon and ask them about their contractors. Were they happy with them? Had they any problems? Were there any delays?
Note: “It doesn’t mean that when your neighbor likes this contractor, you’ll like him too. That’s why the personal meeting is very important.”

  • Personal Meeting

At the end do not forget to meet your contractor personal before you hire him.  It’s important to be sure that he sees the project in your way. Every single person has a different personality, It would be easier to work with somebody if you like his point of view and cheracter.

This is the way I choose mine contractors and for me it works excellent. ;)

Useful Tricks to Kill the Customer’s Anger

Aug 08
2011

angry clientThe customers are the most important thing for your global or local business. We all live in an interactive world and these days the most easy thing is to show a thousands of people your interests, complaints or good experience. Probably keeping your customers happy could be the best investment you will ever make. If you aware that you are already one step up. We all want 100% happy customers and do our best to meet their needs. But as the world is not perfect neither our customers nor we are. It is normal in your work with customers to receive phone calls from angry customers who can be rude, such as fault finders and constant complainers. Your biggest challenge is to learn how to effectively manage the situation. Your customer service skills should include the ability to deal with these difficult clients. Here are some tricks, which every professional 411 customer service use.

  • Put Yourself in his shoes

The empathy is very important. This is the most efficient way to deal with your customer’s feelings or emotions such as anger for example. This doesn’t mean that you have to agree with them. You only have to accept and understand what he is saying and his feelings.

  • Listen Actively and Respect the Customer

customer serviceLet the customer speak and ficus on listening the problem. NEVER ARGUE. Just listen actively to what he is saying and what he is not saying. Read between the lines to uncover the customer’s needs. Your customer need to know that you are interested in solving the problem. He believes that something missing in your delivery of products and services and need to be listened and understand correctly.

  • Don’t take it personal – Be positive

Get control of yourself. Remember that the customer can sense what you are feeling. Be sure you put a big smile on your face and maintain your positive attitude, when you are talking to a client through the phone or Skype, till the end of your call, Don’t be stressed out or depressed, leave your personal problems at home. You need to have that calm and cheerful attitude and your customer will feel the same way.

  • Be Careful with Saying “sorry”

This word is used very often. Repeating ‘sorry’ many times means that you are admitting your fault and the company’s. That means you are losing the true value of the word ‘sorry’ as well as you are losing the value of your company. You can still say sorry just but you have to include it in a sentence. Here is an example: ‘I’m sorry you haven’t received your delivery on time Mrs. Bean …’

  • Be Objective

This means that you have to walk an extra mile to understand what the problem is and follow the standard operating procedure or use another appropriate and individualized method of solving the problem. But it is still necessary to follow up with your client through a phone call or email to evaluate the effectiveness of your action taken and to improve the service delivered in the future.

Local News Room